Refund Policy

Nexus Capital & Investments provides two distinct types of service — trading account management (Standard Connection and Bespoke Managed Accounts) charged as a performance fee, and software products that are sold by third-party marketplaces. Refunds work differently for each, so this policy is split accordingly.

1. Performance Fees (Standard Connection & Bespoke Managed Accounts)

If you believe a fee has been calculated incorrectly — for example, a miscalculated high-water mark, or a fee taken on a period that in fact closed at a loss — contact us immediately with your account statement. We will investigate and correct any genuine calculation error, including returning any fee taken in error.

Disconnecting a Standard Connection or ending a Bespoke Managed Account arrangement stops all further fees from that point forward, in line with the notice terms in our Terms & Conditions. It does not retroactively reverse fees already correctly earned on profit realised while the account was connected.

2. Quant Panel

Quant Panel is developed by us but sold exclusively through the MQL5 Market, operated by MetaQuotes. Your purchase, payment, and any refund request for Quant Panel are handled entirely by MQL5 under their own refund and purchase terms — we do not process payments or refunds for Quant Panel directly.

If you have an issue with Quant Panel, please contact us for support first — most issues are resolved through support without needing a refund. If a refund is genuinely warranted, it must be requested through your MQL5 Market account, subject to MetaQuotes' policies.

3. BPFX Suite

BPFX Suite is developed and sold by Bastian Parada, independently of Nexus Capital & Investments. We feature it on our site and earn a commission as an affiliate when you purchase through our link, but we are not the seller. Your purchase, payment, and any refund request are handled by Bastian Parada and Gumroad, under their own refund and purchase terms.

If you have an issue with BPFX Suite, please contact Bastian Parada directly, or reach out to us and we will do our best to point you in the right direction. We are not able to authorise or process refunds for BPFX Suite ourselves.

4. Statutory Rights

Nothing in this Refund Policy affects your statutory rights under UK law, including your rights under the Consumer Rights Act 2015. For software purchased via MQL5 or Gumroad, the applicable consumer protections are administered by that marketplace as the seller of record; if you believe you have a statutory claim, please contact us in the first instance and we will seek to help you resolve the matter.